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The Blog - Customer Service

Independents or Nationals ? The Service Debate...

Posted 16th April 2013

Now let's be absolutely honest here.  Look back over the past 12 months and think about the times when you have been dealt with bad service .. however you would define 'bad' or 'service'. Now, how many of those incidents happened with one of the evil, money-grabbing, all-pervading national busines...

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Is the Customer Really always Right ?

Posted 8th April 2013

In short, the answer is Yes, but only if they're the right customer for you. The fact is that as a business owner, you know how you can best give your customers outstanding service.  You see, meet, deal with and understand a wide range of customers for your product or service, and your business ha...

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